Privacy Policy of Nordlys Stream Studio

Nordlys Stream Studio (“we”, “us”, “our”) operates as a stream-studio and is committed to handling personal data responsibly and transparently. This Privacy Policy explains how Nordlys Stream Studio collects, uses, stores, shares, and protects personal data when you visit our website, contact us, use our services, or otherwise interact with us.

Controller information:

• Company name: Nordlys Stream Studio
• Address: Torggata 12, 0181 Oslo, Norway
• Email: [email protected]
• Phone: +47 23 96 48 17

1. Introduction and company information

This Privacy Policy applies to personal data processed by Nordlys Stream Studio in connection with our stream-studio services, including live-stream production, studio bookings, technical support, client communication, invoicing, website operation, and related business activities.

By using our services or providing personal data to Nordlys Stream Studio, you acknowledge that your information will be processed as described in this Privacy Policy.

2. Data collection and processing

Nordlys Stream Studio may collect and process the following categories of personal data:

• Contact data: name, email address, phone number, postal address, company name, and job title.
• Booking and service data: studio reservation details, service preferences, project information, communication history, and technical requirements.
• Billing and payment data: invoice details, payment status, transaction references, and accounting records.
• Technical data: IP address, browser type, device identifiers, operating system, log files, and website usage data.
• Communication data: emails, messages, support requests, feedback, and other correspondence.
• Content-related data: files, media, scripts, production materials, and other content submitted for stream-studio services.

We process personal data that you provide directly, data generated through your use of our services, and data received from third parties where necessary for our business operations.

3. Purpose of data processing

Nordlys Stream Studio processes personal data for the following purposes:

• to provide and manage stream-studio services;
• to handle bookings, scheduling, and customer support;
• to communicate with clients, suppliers, and other contacts;
• to prepare offers, agreements, invoices, and accounting records;
• to maintain and improve our website, systems, and service quality;
• to ensure security, prevent misuse, and detect fraud or unauthorized access;
• to comply with legal obligations and respond to lawful requests;
• to manage business administration and internal reporting;
• to send relevant service-related information and, where permitted, marketing communications.

4. Legal basis for processing

Nordlys Stream Studio processes personal data only where a lawful basis applies. Depending on the context, the legal basis may include:

• Performance of a contract: where processing is necessary to provide services, manage bookings, or fulfill contractual obligations.
• Legal obligation: where processing is required to comply with accounting, tax, or other applicable legal requirements.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as service improvement, security, administration, and customer communication, provided that such interests are not overridden by your rights and interests.
• Consent: where you have given clear consent for specific processing activities, such as certain marketing communications or optional cookies, if applicable.

5. Data sharing and third parties

Nordlys Stream Studio may share personal data with third parties only when necessary and appropriate for the purposes described in this Privacy Policy. Such third parties may include:

• IT and hosting providers;
• payment service providers;
• accounting and bookkeeping service providers;
• professional advisers such as lawyers, auditors, or consultants;
• delivery and logistics partners;
• public authorities, courts, or law enforcement where required by law;
• other business partners involved in the delivery of stream-studio services.

We require third parties to handle personal data in accordance with applicable confidentiality and security obligations and only for the agreed purposes.

6. Data transfer to third countries

Where personal data is transferred outside Norway or the European Economic Area, Nordlys Stream Studio will take appropriate measures to ensure an adequate level of protection. These measures may include the use of approved contractual safeguards, security assessments, and other legally recognized transfer mechanisms.

If such transfers occur, we will take reasonable steps to ensure that your personal data remains protected in accordance with this Privacy Policy.

7. Storage duration

Nordlys Stream Studio retains personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

• Contract and service data: retained for the duration of the business relationship and for a reasonable period thereafter.
• Accounting and tax records: retained for the period required by applicable law.
• Communication data: retained as long as needed to handle the inquiry or maintain the business relationship.
• Technical logs and security data: retained for a limited period unless needed for investigation, security, or legal purposes.

When personal data is no longer needed, it will be deleted, anonymized, or securely archived in accordance with our retention practices.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Access: the right to request confirmation of whether we process your personal data and to receive a copy of that data.
• Rectification: the right to request correction of inaccurate or incomplete personal data.
• Erasure: the right to request deletion of your personal data in certain circumstances.
• Restriction: the right to request limitation of processing in certain situations.
• Data portability: the right to receive certain personal data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transmitted to another controller.
• Objection: the right to object to processing based on legitimate interests and, where applicable, direct marketing.

To exercise any of these rights, please contact Nordlys Stream Studio using the contact details provided below. We may need to verify your identity before responding to your request.

9. Withdrawal of consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, Nordlys Stream Studio will stop the relevant processing unless another lawful basis applies.

10. Right to complain

If you believe that Nordlys Stream Studio has not handled your personal data in accordance with applicable requirements, you may contact us first so that we can address your concerns.

You also have the right to lodge a complaint with the relevant supervisory authority in Norway or another competent data protection authority, depending on the circumstances of your case.

11. Data security

Nordlys Stream Studio implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction. These measures may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and regular review of security practices.

While we take reasonable steps to protect personal data, no method of transmission or storage can be guaranteed to be completely secure.

12. Contact information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

• Nordlys Stream Studio
• Torggata 12, 0181 Oslo, Norway
• Email: [email protected]
• Phone: +47 23 96 48 17

13. Changes to privacy policy

Nordlys Stream Studio may update this Privacy Policy from time to time to reflect changes in our services, internal practices, or legal requirements. The updated version will be published on our website or otherwise made available to you.

We encourage you to review this Privacy Policy periodically to stay informed about how Nordlys Stream Studio processes personal data.